Responsibilities:

Organize and oversee the provision of passenger services during flight delays and cancellations in accordance with the Air Passenger, Baggage and Cargo Transportation Rules

Liaise with airports and ground handling companies during irregular operations; participate in negotiations to conclude service contracts

Source and coordinate providers of meal, accommodation, and transfer services for passengers on flights with changed status

Organize and manage the lost baggage tracing process

Monitor and ensure compliance with IATA standards and RK legislation requirements in the area of passenger handling

Coordinate staff training plans to improve service quality and delivery standards

Organize and oversee ancillary service upselling and ticket sales at check-in

Prepare Payment Authorisation Sheets (PAS) and submit monthly reports on service and upsell sales

Monitor the efficient and rational use of company resources during passenger handling operations

Requirements:

Higher education

Minimum 3 years of total work experience; minimum 3 years in a relevant professional field

Knowledge of ICAO documents, RK civil aviation regulations, and IATA standards

Knowledge of Air Passenger, Baggage and Cargo Transportation Rules

Personnel management and flight handling coordination skills

Dangerous goods recognition skills (marking and labeling)

Knowledge of aviation security measures and unlawful interference prevention procedures

Kazakh and Russian — fluent; English — Intermediate level or higher